FQA

1. What is your return policy?

We accept returns within 14 days of receiving your order. Please ensure the item is in its original condition, with tags and packaging intact. Items with any signs of stains, perfume, or makeup will not be eligible for a refund or exchange. Please note that original and return shipping costs are non-refundable, and a £3.99 handling fee applies.

2. How do I make a return or exchange?

To initiate a return or exchange, visit our returns center on our website and follow the instructions. You will need your order number and email address. Once approved, we will provide you with further details to complete the return.

3. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international customers are responsible for any customs fees.

4. How long does delivery take?

Delivery times depend on your location and selected shipping method. Within the UK, orders typically arrive within 2-5 business days. International deliveries can take 7-14 business days. You will receive a tracking number once your order has shipped.

5. How can I track my order?

After your order is shipped, we will send you a confirmation email with a tracking number. Use this number to track your shipment through our carrier’s website.

6. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, etc.), PayPal, Clearpay, and Klarna for more flexible payment options. Payments are processed securely for your peace of mind.

7. Can I change or cancel my order after it is placed?

You can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible at info@tashbytashagodwin.com or +447577 759822.

8. How do I care for my items?

Follow the care instructions provided on the label of each garment. For most pieces, hand washing or using a gentle machine wash cycle is recommended. Avoid using bleach and always air-dry your items to maintain their quality.

9. Do you restock sold-out items?

We aim to restock popular pieces whenever possible. Sign up for restock notifications on the product page to be the first to know when an item is back in stock.

10. How do I know which size to order?

Check out our detailed size guide on each product page. If you need more help choosing the right size, reach out to us at info@tashbytashagodwin.com, and we will be happy to assist you.

11. Are your products ethically sourced and sustainable?

At Tash by TashaGodwin, sustainability is at the heart of everything we do. As a slow fashion brand, we prioritize quality over quantity, producing limited collections to minimize waste and reduce our environmental footprint. While we are actively transitioning towards incorporating eco-friendly fabrics into our designs, we currently focus on creating timeless, durable pieces that encourage mindful consumption and stand the test of time. Our commitment to ethical practices ensures that each garment is crafted with care, reflecting our dedication to responsible fashion.

12. Can I use multiple discount codes on my order?

Only one discount code can be applied per order unless stated otherwise during special promotions.

13. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly from our website. They make the perfect gift for loved ones and can be used for any of our collections.

14. What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 7 days of receiving your order at info@tashbytashagodwin.com. We will guide you through the process for a replacement or refund.

15. How do I contact customer support?
You can reach our customer support team via email at support@tashbytashagodwin.com or call us at +447577 759822. The number is also available on WhatsApp for your convenience. Our support hours are Monday - Friday, 9 AM - 5 PM (GMT).